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About UXpeditious: A UserZoom Podcast
UXpeditious brings you quick, insightful interviews with design, product, and UX leaders. Hosted by industry experts, Alfonso de la Nuez (UserZoom co-founder) and Dana Bishop (UserZoom VP of Strategic Research Partners), each 15-minute episode is packed with smart insights and ideas, from the greatest thinkers, leaders, and executives, across the digital experience industry.
UXpeditious Season 1
Introducing UXpeditious: A Podcast from UserZoom
Announcing the launch of UXpeditious: A UserZoom podcast, bringing you quick, insightful interviews with design, product, and UX leaders. Check out the trailer and please click subscribe to make sure you don't miss an episode!
S01 Episode 1: What will UX look like in 2050? - Jakob Nielsen, Co-Founder, NN/g
Jakob Nielsen takes us on a journey into the history of UX from the past, the present, to the beyond--offering predictions of what UX will look like in 2050. Last year, Nielsen gave a keynote speech titled UX 2050; sharing fascinating predictions about what the UX profession might look like in just a few decades. Nielsen predicts growth from the current 1.5 million UX professionals to a monumental 100 million over the next 30 years. We dig into that prediction and what it means for innovation, research, and the world economy.
S01 Episode 2: Incorporating diversity and inclusion in UX research - Temitayo Olasimbo, Research Operations Manager, Best Buy
Temitayo Olasimbo is instrumental in advocating for measured Inclusion and Diversity goals with Best Buy's research platforms, as well as leading the work on exploring inclusive terminology to implement in Best Buy's I&D roadmap. In this episode, we talk with Temmy about doing the good and difficult work of DE&I and how it impacts research and larger strategy design and business decisions.
S01 Episode 3: How to measure ‘simple’ in user experience - Kevin Newton, Manager of UX Research Practice, LinkedIn
Kevin Newton is the Manager of UX Research Practice at LinkedIn; in this episode, he shares insights on how he’s scaling a research team at a large and growing company. His team is also working on a unique effort to quantify what it means to have a “simple” user experience, and its relationship to LinkedIn's metrics and revenue.
S01 Episode 4: Conflict management as a design skill - Susana La Luz-Hawkins, Research Department Director of Design & Customer Experience at J.P. Morgan Chase
Susana La Luz-Hawkins is the Research Department Director of Design & Customer Experience at J.P. Morgan Chase. Susana gave a talk at the Epic Conference 2015 titled “The Missing Tool in the Design Leadership Toolbox: Integrating Conflict Management into Collaborative Design.” As design and UX teams continue to grow, managing conflict might be even more critical today, and in this episode, Susana shares some best practices for managing conflict.
S01 Episode 5: Making UX measurement manageable - Christian Rohrer, Vice President of Experience Design, TD Bank
Christian Rohrer, Vice President of Experience Design at TD Bank shares his expertise in UX measurement, specifically the PURE Method. Pure stands for Pragmatic Usability Rating by Experts and is a usability-evaluation method that attempts to quantify how difficult a product is to use and provides qualitative insights into how to fix it, without costing a lot of time or money.
S01 Episode 6: The value of eye-tracking in research - Andrew Schall, Senior Director of Experience Design Research, Mayo Clinic
Andrew Schall is the Senior Director of Experience Design Research at Mayo Clinic, where he’s working with his team to create the next generation of healthcare technology. He has over 20 years of professional experience in user experience with an expertise in eye tracking. This episode we hear how and when a UX Researcher could use eye tracking technology.
S01 Episode 7: Scaling UX through design organization - Beverly May, VP of Research and Design at Allstate
In this episode, we talk with Beverly May, VP of Research and Design at Allstate about her efforts leading a large design platforming initiative. And we hit on a hot topic in our industry: CX. Hear how Beverly is defining customer experience and how it’s helping to deliver insights at scale.
S01 Episode 8: Pushing UX education forward - Alec Levin, Co-Founder and CEO of Learners
Alec Levin is the Co-Founder and CEO of Learners, a community that provides professional education to UX Researchers, designers, and product managers. In this episode, we hear about the value of engaging in a multidisciplinary community and why in order to be a strategic researcher, it’s necessary to understand the economics of business.
S01 Episode 9: Great research is only half the job - Monal Chokshi, Senior Director, Head of Research & Insights at Dropbox
Monal Chokshi is the Senior Director, Head of Research & Insights at Dropbox. She has built and led UX teams for over 10 years, including those at Lyft, Intuit, and SoundCloud. On this episode, she reflects back on some of her past talks about leadership and shares ways researchers can build a team from the ground up as well as elevating research teams that already exist.
S01 Episode 10: Data driving design decisions - Fanny Pourcenoux, Director of Global Design at Contentsquare
Fanny Pourcenoux is the Director of Global Design at Contentsquare. Fanny is leading Contentsquare’s redesign and rebranding efforts and she’s leaning heavily on data-informed design decisions. On this episode, Fanny talks about using data to make design and content decisions and how data can support UX research efforts.
UXpeditious Season 2
S02 Episode 1: How accessibility is a win for everyone - Amy Deschenes, Head of UX & Digital Accessibility for Harvard Library
Amy Deschenes is the Head of UX & Digital Accessibility for Harvard Library. In this episode, we talk about the value of UX accessibility. Deschenes and her team led an accessibility audit of 14 websites, she shares what they learned and what the future state of accessibility could look like.
S02 Episode 2: Making rapid research a reality - Devin Harold, Director of UX Research for Financial Services at Capital One
Devin Harold is the Director of UX Research for Financial Services at Capital One. In this episode, we chat with Devin about UX research processes, specifically rapid research. Devin is an experienced UX leader who has leaned into the rapid research process to scale user insights and drive some big initiatives.
S02 Episode 3: Mastering UX content strategy - Natalie Marie Dunbar, Senior Manager of UX Content Strategy at Walmart
Natalie Marie Dunbar is Senior Manager of UX Content Strategy at Walmart. In this episode, we talk with her about the growing field of integrated user experience content strategy. And how this budding discipline is starting to get a seat at the table along with design, research, and product.
S02 Episode 4: UX research and the power of influence - Pablo Sanchez Martin, Senior Vice President and Head of Design at Lightstream
Pablo Sanchez Martin is Senior Vice President and Head of Design at Lightstream. In this episode, Pablo shares some compelling thoughts on how UX insights and data have the power to transform business. He advocates that business leaders need to lean into their research teams, giving them the space to ask hard questions and influence strategic directions.
S02 Episode 5: Making a financial institution user friendly - Joaquín Márquez Correa, Director of Global Design for Digital at Banco Santander
Joaquín Márquez Correa is Director of Global Design for Digital at Banco Santander, one of the largest banks in Spain. In this episode, Joaquin reminds us how prevalent financial services are in our day-to-day lives and how Santander is betting big on great user experience to better service their customers.
S02 Episode 6: Research Operations isn't admin, it's fundamental - Kate Towsey, Research Operations Manager at Atlassian
Kate Towsey is Research Operations Manager at Atlassian. In this episode, Kate challenges how we think about Research Ops, saying it’s not an administrative effort. It’s foundational in providing the necessary tools and training to make sure research can be democratized while maintaining the highest quality insights.
S02 Episode 7: Harnessing big data can transform research practice - Malini Leveque, VP of User Insights and Research at SAP
Malini Leveque is VP of User Insights and Research at SAP. A huge multinational software company, SAP has over 100,000 employees. In this episode, Malini shares how she’s leading product teams throughout the organization using big data, analytics, and live user insights to drive actions that generate real business value.
S02 Episode 8: Leadership is just another design problem - Jesse James Garrett, Design Leadership Coach
Jesse James Garrett is a Design Leadership coach, author and speaker with over 25 years of experience in the UX industry. Jesse was part of the first wave of professional user experience designers and co-founder of one of the first user experience consultancies, Adaptive Path. In this episode, we talk with Jesse about what UX leadership needs in order to keep the industry thriving.
S02 Episode 9: Unlocking innovation with the right research participants - Erin May and JH Forster of User Interviews and hosts of the Awkward Silences podcast
Erin May and JH Forster of User Interviews and hosts of the Awkward Silences podcast, discuss the value of high-value research participants. Depending on where a product is in its lifecycle, an intentional pool of research participants can substantially impact the strategic direction of a product.
S02 Episode 10: A major global company leans into digital innovation - Timothy Embretson, Global Vice President of Experience Design and Karolina Boremalm, Global Head of Design Operations at IKEA Retail (Ingka Group)
Timothy Embretson is Global Vice President of Experience Design and Karolina Boremalm is Global Head of Design Operations at Ingka Group, IKEA’s largest retailer. In this episode, they discuss how they are leading a digital transformation at a major global retailer. Scaling the design organizations and helping to make the special in-person IKEA experience just as delightful when a person is shopping online.
S02 Episode 11: Atomic Research: how to dynamically manage qualitative research - Tomer Sharon, Co-founder and Chief Experience Officer, anywell
Tomer Sharon is the Co-founder and Chief Experience Officer of anywell. He’s had many professional achievements and worked in spirited companies like Google and WeWork. In this episode, we’re going to talk about one of his biggest contributions to user research, Atomic Research–a method of managing qualitative research knowledge in a more dynamic way. It helps teams across organizations share important findings quickly and across silos.
S02 Episode 12: Five Actionable Tips to Scaling UX - Jonathan Alloy, Vice President of Customer Experience and Innovation Consulting at Publicis Sapient
Jonathan Alloy is Vice President of Customer Experience and Innovation Consulting at Publicis Sapient; he's a transformative, innovative, and inclusive business and technology leader with both corporate and academic experience on his resume. In this episode, Jonathan shares several tactical steps design, product, and CX leaders can take to thoughtfully and effectively scale UX.