Understand the browser and mobile operating system requirements to participate in a UserZoom study.
On this page:
General requirements
A high-speed internet connection is required to participate in any UserZoom study, desktop or mobile.
Desktop operating systems (OS)
- UserZoom can't guarantee the same level of quality, stability, and consistency when using an unsupported browser or OS.
- Custom configurations in terms of browser, network, or device can impact the ability to participate in a UserZoom study.
- The UserZoom team continuously strives to improve our technology in order to collect data from as many participants as possible.
Requirements
- Linux x86_64
- Most distributions, latest versions.
- Moderated Studies are not yet compatible with Linux.
- macOS X: Latest version (Learn more)
- Microsoft:
- Windows 8
- Windows 10
Mobile operating systems (OS)
- UserZoom only supports official mobile devices.
- Rooted or jailbroken devices are not supported.
Requirements
- Android 8+
- iOS 13+
- iPadOS 13+
Browser compatibility
- Each study type is compatible with different browsers.
- Only the latest versions are supported
- The minimum browser resolution supported is 1280x800.
- Browser zoom has to be set to 100%.
- All browsers need these enabled:
- Javascript
- Cookies enabled
- SSL with 256-bit encryption available.
- Desktop:
- Chrome
- Edge
- Firefox
- Internet Explorer 11
- Safari
- Mobile:
- Chrome (Android)
- Safari (iO)
Browser and Operating System compatibility by study type
Zooie 
will let you know if the browser or OS is compatible.
Unmoderated studies
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| Chrome | Firefox | Edge | Internet Explorer 11 | Safari |
Chrome (Android) |
Safari (iOS) |
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| Survey | |
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| Card Sort | |
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Tablets only | Tablets only |
| Click Test | |
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| Tree Test | |
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| Live Intercept | |
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| Basic Usability Test | |
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| Advanced UX Research | |
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*Only Edge based on Chromium
Moderated studies
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| Chrome | Firefox | Edge | Internet Explorer 11 | Safari |
Chrome (Android) |
Safari (iOS) |
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| For Moderators | |
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| For Participants | |
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| For Note-Takers | |
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| For Observers | |
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*Edge based on Chromium only