Requirements to participate in a UserZoom study – UserZoom

Understand the browser and mobile operating system requirements to participate in a UserZoom study.

On this page:

General requirements

A high-speed internet connection is required to participate in any UserZoom study, desktop or mobile.

UserZoom can't guarantee the same level of quality, stability, and consistency when using an unsupported browser or OS.
Custom configurations in terms of browser, network, or device can impact the ability to participate in a UserZoom study.
The UserZoom team continuously strives to improve our technology in order to collect data from as many participants as possible.

Requirements

Linux x86_64
- Most distributions, latest versions.
- Moderated Studies are not yet compatible with Linux.
macOS X: Latest version (Learn more)
Microsoft:
- Windows 8
- Windows 10

Requirements

Each study type is compatible with different browsers.
Only the latest versions are supported
The minimum browser resolution supported is 1280x800.
Browser zoom has to be set to 100%.
All browsers need these enabled:
- Javascript
- Cookies enabled
- SSL with 256-bit encryption available.
Desktop:
- Chrome
- Edge
- Firefox
- Internet Explorer 11
- Safari
Mobile:
- Chrome (Android)
- Safari (iO)

Zooie will let you know if the browser or OS is compatible.

Unmoderated studies

Moderated studies