Understand the browser and mobile operating system requirements to participate in a UserZoom study.
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👥 User roles: All roles
For more information, see our article on how to find your plan and user role.
On this page:
General requirements
A high-speed internet connection is required to participate in any UserZoom study, desktop or mobile.
Desktop operating systems (OS)
- UserZoom can't guarantee the same level of quality, stability, and consistency when using an unsupported browser or OS.
- Custom configurations in terms of browser, network, or device can impact the ability to participate in a UserZoom study.
- The UserZoom team continuously strives to improve our technology in order to collect data from as many participants as possible.
Requirements
- macOS X: Latest version (Learn more)
- Microsoft:
- Windows 8
- Windows 10
- Windows 11
Mobile operating systems (OS)
- UserZoom only supports official mobile devices.
- Rooted or jailbroken devices are not supported.
Requirements
- Android 9+
- iOS 13+
- iPadOS 13+
Browser compatibility
Each study type is compatible with different browsers. Refer to Browser and Operating System compatibility by study type below for full compatibility information.
- Only the latest versions are supported
- The minimum browser resolution supported is 1280x800.
- Browser zoom has to be set to 100%.
- All browsers need these enabled:
- Javascript
- Cookies enabled
- SSL with 256-bit encryption available.
- Desktop:
- Chrome
- Edge
- Firefox
- Safari
- Mobile:
- Chrome (Android)
- Safari (iOS)
Browser and Operating System compatibility by study type
Zooie 
will let you know if the browser or OS is compatible.
Unmoderated studies
Along with the compatibility listed below, some study types also require the installation of the UserZoom extension (desktop) or app (mobile). Refer to Study types that need a UserZoom extension or app.
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| Chrome | Firefox | Edge | Safari |
Chrome (Android) |
Safari (iOS) |
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| Survey | |
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| Card Sort | |
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Tablets only | Tablets only |
| Click Test | |
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| Tree Test | |
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| Live Intercept | |
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| Basic Usability Test | |
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* |
No | |
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| Advanced UX Research | |
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* |
No | |
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*Edge based on Chromium only
Moderated studies
Along with the compatibility listed below, participants may need to install a UserZoom extension (desktop) or app (mobile). Refer to Study types that need a UserZoom extension or app.
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| Chrome | Firefox | Edge | Safari |
Chrome (Android) |
Safari (iOS) |
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| For Moderators | |
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* |
No | No | No |
| For Participants | |
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* |
No | |
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| For Note-Takers | |
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* |
No | No | No |
| For Observers | |
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* |
No | No | No |
*Edge based on Chromium only